Support Services
ASSIST
Sold by the hour in 1 hour blocks (minimum 2 hours)
ADVANCE
Prepaid, cost-effective support time.
• Long-Term Technical Assistance
• Highly Flexible Support Access
• All Aspects of Support
• Purchased in 15/30/45/90 Hours (or more) blocks of time
Rapid and Cost-Effective Technical Assistance
All Aspects of Support
For Fixed Budgets & Timelines
Purchased in 1 hour blocks with a minimum 2 Hours purchase
CONSULT
Prepaid, support time for those who don’t buy hardware from us OR when integration to host equipment is required.
• All Aspects of Support
ASSIST, ADVANCE and CONSULT packages include all of the Support or Service products listed below, however, for convenience, the services can be purchased in their own right as required and charged on a specific requirement basis as needed.
Clients can (on request) receive a monthly statement of the remaining time on the package or warnings ahead of exhaustion and any applicable usage deadlines.
Long-Term Technical Assistance
Highly Flexible Support Access
Purchased in 15/30/45/90 Hours (or more) blocks of time
Host equipment integration (Proof of Concept)
Support (time allocation advised by request)
• Script development, verification, validation
• Script and device maintenance and management
• Device integration and feature assistance
• Integration assistance for hardware devices & features
• Customer application assistance
• Customer training and knowledge transfer
Customised live/virtual training sessions via GoTo Meeting can be set up and arranged when required at a minimal cost. Discussions needed ahead of time to discuss attendee requirements and experience. Session maximum 12 people.
